ONLYRIGHT / RETURNS & REFUNDS
RETURNS
Changed your mind or something isn’t right? This page explains how returns and refunds work at ONLYRIGHT.
Nothing in this policy limits your statutory consumer rights.
Customer Care
hello@onlyright.co.uk01 / AT A GLANCE
RETURN ESSENTIALS
01
14 DAYS
For eligible online purchases, notify us within 14 days of receiving your order if you wish to cancel.
02
REFUND
We currently offer refunds rather than direct exchanges. You can place a new order if you need another size or item.
03
RETURN POSTAGE
For ordinary change-of-mind returns, the customer is responsible for the cost of returning the item.
04
FAULTY ITEMS
Faulty, damaged or incorrect items are handled separately and your statutory rights remain protected.
02 / CHANGE OF MIND
YOUR RIGHT TO CANCEL
For most eligible goods purchased online, you can tell us that you wish to cancel within 14 days after the day you receive your order.
Once you have notified us of your cancellation, you should send the goods back without undue delay and within 14 days.
You do not need to give a reason for exercising a statutory cancellation right.
03 / RETURN CONDITION
RETURNING YOUR ITEM
Please take reasonable care of items while they are in your possession. You may inspect and try on clothing in the same way you reasonably would in a shop.
Where reasonably possible, returned items should be unworn beyond normal inspection, unwashed and returned with their original tags and packaging.
If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods and results in diminished value, we may make an appropriate deduction from the refund where permitted by law.
04 / RETURN PROCESS
HOW TO RETURN
01 — CONTACT US
Email hello@onlyright.co.uk and include your order number and the item or items you wish to return.
02 — RETURN INSTRUCTIONS
We will provide the current return instructions and return address. Contacting us is not intended to restrict any statutory right to cancel.
03 — SEND YOUR RETURN
Package the item securely and retain proof of postage or tracking until your return has been completed.
04 — REFUND
Once the return has been received and assessed, we will process the refund in accordance with your applicable consumer rights and the terms below.
05 / RETURN COSTS
RETURN POSTAGE
For an ordinary change-of-mind return, you are responsible for arranging and paying the return postage.
If an item is faulty, damaged on arrival, incorrectly supplied or otherwise requires a return because of an issue for which ONLYRIGHT is responsible, contact us before returning it so that appropriate return arrangements can be made.
06 / REFUNDS
WHEN YOU’LL BE REFUNDED
Where a statutory cancellation right applies, refunds will be made without undue delay and within the time required by applicable law after we receive the returned goods or acceptable evidence that they have been sent back.
Where applicable, we will refund the price paid for the returned goods and the cost of our least expensive standard outbound delivery option.
If you selected a more expensive delivery service, such as Express delivery, the additional premium above our standard delivery cost is not ordinarily refundable for a change-of-mind cancellation.
07 / EXCHANGES
REFUND & REORDER
ONLYRIGHT does not currently operate a direct exchange service. If you need a different size or product, return the eligible item for a refund and place a new order.
08 / EXCLUSIONS
SALE & HYGIENE-SENSITIVE ITEMS
SALE ITEMS
Sale items receive the same statutory consumer rights as full-price items. Eligible online sale purchases therefore follow the same applicable cancellation and return rules.
HYGIENE-SENSITIVE ITEMS
Where goods are sealed for health or hygiene reasons and are not suitable for return once unsealed, the statutory cancellation right may no longer apply after the seal has been broken. This may include certain underwear or similar hygiene-sensitive products.
09 / FAULTY, DAMAGED OR INCORRECT
SOMETHING NOT RIGHT?
If your order arrives damaged, contains the wrong item or you believe a product is faulty, contact us at hello@onlyright.co.uk.
Please include your order number, a description of the issue and photographs where relevant. We may need to assess the item before confirming the appropriate resolution.
Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair or replacement. Where ONLYRIGHT is responsible for the return of faulty or incorrectly supplied goods, reasonable return costs will not be left with the customer.
10 / INTERNATIONAL RETURNS
ORDERS OUTSIDE THE UK
International customers should contact ONLYRIGHT before returning an item so we can provide the appropriate return instructions.
For change-of-mind international returns, the customer is normally responsible for return postage. Mandatory consumer rights that apply in your country or region are not affected by this policy.
11 / CUSTOMER CARE
START A RETURN
Include your order number and the item you wish to return.
DISCIPLINE. PROGRESS. PURPOSE. / A HIGHER PERSPECTIVE.