ONLYRIGHT / RETURNS

RETURN & REFUND POLICY

Changed your mind or something isn’t right? This policy explains how returns, cancellations and refunds work at ONLYRIGHT.

Nothing in this policy limits or excludes any statutory consumer rights that cannot lawfully be limited or excluded.

Last updated / 18 September 2026

01 / AT A GLANCE

RETURN ESSENTIALS

03 / BEFORE DISPATCH

CANCELLATION REQUESTS

For eligible items that have not yet been fulfilled, your customer account may allow you to submit a cancellation request.

A cancellation request does not automatically cancel an order. We will review the request and process it where appropriate.

If fulfilment has already started, an amendment or pre-dispatch cancellation cannot always be guaranteed. This does not affect any statutory cancellation rights that apply after delivery.

04 / CHANGE OF MIND

YOUR RIGHT TO CANCEL

For most eligible goods purchased online, you may tell ONLYRIGHT that you wish to cancel within 14 days beginning the day after you receive the goods.

If one order contains multiple goods that are delivered separately, the cancellation period for that order normally runs from the day after the last relevant item is received.

You do not need to give a reason when exercising an applicable statutory cancellation right.

After notifying us of cancellation, the goods should be returned without undue delay and normally within 14 days.

05 / START YOUR RETURN

TWO WAYS TO GET STARTED

06 / RETURN CONDITION

RETURNING YOUR ITEM

Please take reasonable care of goods while they are in your possession. Clothing may be inspected and tried on in the same way that would reasonably be possible in a shop.

Where reasonably possible, goods should be returned unworn beyond normal inspection, unwashed and with their original tags and packaging.

If handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods and causes a reduction in value, an appropriate deduction may be made from the refund where permitted by law.

07 / RETURN PROCESS

FROM REQUEST TO REFUND

08 / RETURN COSTS

WHO PAYS RETURN POSTAGE?

For an ordinary change-of-mind return, you are responsible for arranging and paying for the return postage.

ONLYRIGHT does not currently provide free return shipping for ordinary change-of-mind returns.

If goods are faulty, damaged on arrival, incorrectly supplied or otherwise require return because of an issue for which ONLYRIGHT is responsible, contact us before returning them so that appropriate arrangements can be made.

09 / REFUNDS

WHEN YOU’LL BE REFUNDED

Where a statutory cancellation right applies, the refund will be made without undue delay and within the period required by applicable law.

Where goods are being returned, we may wait until the goods are received back or until you provide acceptable evidence that they have been sent back, whichever occurs first.

Refunds are normally made to the original payment method unless another method is agreed where permitted.

10 / ORIGINAL DELIVERY

DELIVERY CHARGES

Where required by the statutory cancellation rules, we will refund the cost of the least expensive standard outbound delivery option available for the relevant order.

If you selected a more expensive delivery option, such as Express delivery, the additional amount paid above the standard delivery cost is not normally refundable for an ordinary change-of-mind cancellation.

11 / EXCHANGES

REFUND & REORDER

ONLYRIGHT does not currently operate a direct exchange service. If you need another size, colour or product, return the eligible item for a refund and place a new order.

12 / SALE PRODUCTS

SALE ITEMS

Sale and reduced-price goods retain the same statutory consumer rights as full-price goods. Eligible online sale purchases therefore follow the applicable cancellation and return rules described in this policy.

13 / STATUTORY EXCEPTIONS

HYGIENE-SENSITIVE GOODS

Certain goods can fall within statutory exceptions to the normal change-of-mind cancellation right.

Where goods are sealed for health or hygiene reasons and are not suitable for return once unsealed, the cancellation right may be lost once that seal is broken. This can include certain underwear or similar hygiene-sensitive products.

14 / FAULTY GOODS

SOMETHING NOT RIGHT?

Goods supplied by ONLYRIGHT must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for purpose where relevant.

In applicable circumstances, consumers have a short-term right to reject faulty goods within 30 days. Other remedies, including repair, replacement, price reduction or a later right to reject, may also apply depending on the circumstances.

Nothing in this Return & Refund Policy restricts those statutory rights.

15 / DAMAGED OR INCORRECT

REPORTING A PROBLEM

If your order arrives damaged, contains the wrong item or you believe a product is faulty, contact:

hello@onlyright.co.uk

Include your order number, a description of the issue and photographs where relevant. We may reasonably assess the item before confirming the appropriate remedy, but this does not remove any remedy to which you are legally entitled.

16 / INTERNATIONAL RETURNS

ORDERS OUTSIDE THE UK

International customers should follow the available customer-account return process or contact ONLYRIGHT before sending goods back so that the appropriate instructions can be provided.

For ordinary change-of-mind international returns, the customer is normally responsible for the return postage. Mandatory consumer protections that apply under the law of your country or region are not affected by this policy.

17 / MORE INFORMATION

FULL RETURNS GUIDE

Our customer-facing Returns page contains additional practical information about preparing and sending a return.

DISCIPLINE. PROGRESS. PURPOSE.   /   A HIGHER PERSPECTIVE.