Privacy policy
ONLYRIGHT / PRIVACY
PRIVACY POLICY
Your privacy matters. This policy explains how ONLYRIGHT collects, uses, shares and protects personal information when you visit our store, place an order, create an account, join our mailing list or otherwise interact with us.
ONLYRIGHT is powered by Shopify, which provides the ecommerce technology used to operate our online store and related services.
Last updated / 18 September 2026
01 / AT A GLANCE
YOUR DATA. CLEARLY EXPLAINED.
01
WHAT WE COLLECT
Information needed to operate the store, process orders, provide support, protect the service and improve your experience.
02
WHY WE USE IT
To fulfil orders, communicate with you, keep the store secure, meet legal obligations and provide relevant marketing where permitted.
03
WHO WE SHARE WITH
Shopify and trusted providers involved in payments, technology, fulfilment, delivery, analytics, customer support and marketing.
04
YOUR CONTROL
Depending on where you live, you may have rights to access, correct, delete, restrict, object to or obtain a copy of your personal information.
02 / DATA CONTROLLER
WHO IS RESPONSIBLE FOR YOUR DATA?
For the purposes of applicable data protection law, [FULL LEGAL NAME], trading as ONLYRIGHT, is the controller of personal information processed by ONLYRIGHT unless another party is identified as independently responsible for particular processing.
Business correspondence address:
[BUSINESS CORRESPONDENCE ADDRESS]
Privacy and customer enquiries:
hello@onlyright.co.uk
03 / SCOPE
WHEN THIS POLICY APPLIES
This Privacy Policy applies when you visit or use the ONLYRIGHT online store, make a purchase or other transaction, create or use an account, subscribe to marketing, contact customer support or otherwise interact with our services.
If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use or disclosure of personal information, this Privacy Policy applies to those privacy matters.
04 / PERSONAL INFORMATION
INFORMATION WE MAY COLLECT
The personal information processed depends on how you interact with ONLYRIGHT, which services you use and where you are located.
Contact information
Name, email address, telephone number, billing address, shipping address and other contact details you provide.
Payment and transaction information
Payment method, payment confirmation, transaction information and other details processed in connection with checkout and payment providers.
Account information
Account credentials, preferences, settings and information associated with your customer account.
Shopping and transaction activity
Products you view, place in your cart, add to supported wishlist features where available, purchase, return, cancel or otherwise interact with, together with transaction history.
Communications
Information you provide when you contact ONLYRIGHT, including customer-service enquiries, return requests and other correspondence.
Device and technical information
Browser, device, network connection, IP address and other technical or unique identifiers.
Usage information
Information about how and when you use, navigate or interact with our store and services.
05 / SOURCES
WHERE INFORMATION COMES FROM
Directly from you when you place an order, create an account, subscribe, complete a form or communicate with us.
Automatically through the services through your device, cookies and similar technologies when you visit or use the store.
From service providers that provide technology, payment, fulfilment, analytics, advertising or other services in connection with the store.
From partners or other third parties where permitted by applicable law.
06 / WHY WE USE YOUR DATA
PURPOSES & LAWFUL BASES
ORDERS & STORE SERVICES
To process payments, accept and fulfil orders, arrange delivery, manage customer accounts, handle returns and provide the services you request.
Primary lawful basis: performance of a contract or taking steps at your request before entering into a contract.
CUSTOMER SUPPORT
To respond to questions, solve order issues, process requests and maintain our relationship with you.
Lawful basis: performance of our contract with you and/or our legitimate interests in operating effective customer support, depending on the circumstances.
SECURITY & FRAUD PREVENTION
To authenticate accounts, protect transactions, secure the store and detect or investigate fraudulent, unlawful, unsafe or malicious activity.
Lawful basis: our legitimate interests in protecting ONLYRIGHT, our customers and our services, and compliance with legal obligations where applicable.
MARKETING & ADVERTISING
To send promotional communications and, where enabled, provide or measure advertising and personalised experiences.
Lawful basis: consent where required by law and, where legally permitted, our legitimate interests in promoting and improving our business. Electronic marketing and non-essential tracking are also subject to applicable privacy and marketing rules.
LEGAL & REGULATORY PURPOSES
To comply with applicable laws, respond to valid legal requests, resolve disputes and establish, exercise or defend legal rights.
Lawful basis: compliance with legal obligations and, where appropriate, legitimate interests in protecting and enforcing our legal rights.
07 / COOKIES & TRACKING
YOUR PRIVACY CHOICES
ONLYRIGHT and service providers including Shopify may use cookies, pixels and similar technologies to operate the store, remember preferences, understand usage, maintain security and, where permitted, support analytics, marketing and advertising.
Where applicable, non-essential technologies are controlled through our cookie and customer-privacy settings. You can use the privacy controls presented on the store to manage available choices.
Withdrawing or refusing consent for non-essential technologies does not affect processing that is necessary to operate the store or otherwise permitted by law.
08 / MARKETING
EMAILS, PROMOTIONS & ADVERTISING
Where permitted, we may use personal information to send marketing or promotional communications and to understand the effectiveness of our marketing.
You can unsubscribe from promotional emails using the unsubscribe option provided in those messages.
If you unsubscribe from marketing, we may still send non-promotional communications that are necessary for an order, account, customer-service request, security matter or other transactional purpose.
09 / SHARING INFORMATION
WHO WE MAY SHARE INFORMATION WITH
Shopify and service providers that support ecommerce technology, payment processing, cloud services, analytics, customer support, fulfilment, shipping, fraud prevention and related business functions.
Business and marketing partners where they provide marketing, advertising or related services, subject to applicable privacy requirements and your choices where required.
Third parties you direct us to use, for example where information must be shared to deliver your order or where you choose to interact with an integrated service.
Affiliates or related business entities, if applicable.
Legal, regulatory or business-transfer recipients where disclosure is reasonably necessary to comply with law, enforce our terms, protect rights or in connection with a legitimate business transaction.
10 / SHOPIFY
OUR RELATIONSHIP WITH SHOPIFY
ONLYRIGHT is hosted and powered by Shopify. Shopify processes personal information relating to your access to and use of the store so that the ecommerce services can be provided, maintained, protected and improved.
Information submitted through the store may therefore be transmitted to Shopify and to other service providers, including providers located outside the country where you live.
Where Shopify processes information for its own enhanced services or other purposes for which Shopify is independently responsible, Shopify is responsible for that processing and for handling applicable rights relating to that processing. You can review Shopify's Consumer Privacy Policy and Privacy Portal on Shopify's website.
11 / THIRD PARTIES
OTHER WEBSITES & SERVICES
The store may contain links or integrations that lead to websites, social-media services or other platforms operated by third parties. Their privacy and security practices are governed by their own policies. We recommend reviewing those policies before providing information to them.
12 / INTERNATIONAL TRANSFERS
WHERE INFORMATION MAY BE PROCESSED
Personal information may be transferred to, stored in or processed in countries outside the United Kingdom, European Economic Area or your country of residence.
Where applicable data protection law requires safeguards for an international transfer, we rely on recognised transfer mechanisms, such as adequacy decisions, approved standard contractual clauses or equivalent UK transfer safeguards, as appropriate.
13 / SECURITY
PROTECTING INFORMATION
We use the security features and service providers available to us to help protect personal information and maintain a secure shopping experience.
No system, transmission method or security measure can guarantee absolute security. You should avoid sending highly sensitive or confidential information through unsecured communication channels.
14 / RETENTION
HOW LONG WE KEEP INFORMATION
Retention periods depend on why the information was collected, whether it is needed to provide your account or services, complete transactions, meet tax or legal obligations, resolve disputes, prevent fraud, enforce agreements or protect legal rights. We keep personal information only for as long as reasonably necessary for the relevant purpose, subject to applicable legal requirements.
15 / CHILDREN
CHILDREN'S INFORMATION
The services are not intended to be used independently by children who do not have legal capacity to enter into the relevant transactions in their jurisdiction.
If a parent or guardian believes that a child has provided personal information to ONLYRIGHT inappropriately, they can contact us to request that the information be reviewed or deleted where appropriate.
16 / YOUR RIGHTS
YOUR INFORMATION. YOUR RIGHTS.
Depending on where you live and the circumstances, you may have rights relating to your personal information, including:
Access — requesting information about personal data we hold about you.
Correction — asking us to correct inaccurate or incomplete information.
Deletion — requesting deletion in circumstances where that right applies.
Restriction — asking us to restrict certain processing where applicable.
Objection — objecting to certain processing, including direct marketing.
Portability — obtaining personal information in a portable format in circumstances where the right applies.
Withdrawal of consent — withdrawing consent where processing relies on consent, without affecting processing that occurred before withdrawal.
Marketing preferences — unsubscribing from promotional emails or managing available privacy preferences.
17 / EXERCISING YOUR RIGHTS
MAKING A PRIVACY REQUEST
To exercise a privacy right relating to information controlled by ONLYRIGHT, contact:
hello@onlyright.co.uk
We may need to verify your identity before completing a request. We will not discriminate against you for exercising a legal privacy right, and we will respond within the periods required by applicable law.
18 / COMPLAINTS
PRIVACY CONCERNS
If you have a concern about how ONLYRIGHT handles your personal information, please contact us first so that we can review the matter.
hello@onlyright.co.uk
If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office. If you live elsewhere, you may have the right to complain to the data protection authority responsible for your location.
19 / INTERNATIONAL PRIVACY
ADDITIONAL REGIONAL REQUIREMENTS
Privacy requirements can vary by country or region. Where applicable law requires ONLYRIGHT to appoint or identify a privacy representative, data-protection contact or other local representative, this Privacy Policy will be updated with the required information.
20 / POLICY UPDATES
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technologies, data practices or legal obligations change. We will publish the revised policy, update the last-updated date and provide any additional notice required by applicable law.
21 / PRIVACY CONTACT
QUESTIONS ABOUT YOUR DATA?
Contact ONLYRIGHT for questions about this policy, our privacy practices or a privacy-rights request.
DISCIPLINE. PROGRESS. PURPOSE. / A HIGHER PERSPECTIVE.